My site was down half of today. If it had happened any other day, I’m sure that my host’s support would have quickly resolved the issue, but they are running a skeleton crew today due to the holiday. I had a lot of trouble logging a ticket, and I will take up that issue with that with them tomorrow. I’m fairly confident they’ll be responsive, they likely just do not realize that their many methods of support defer to each other on a holiday, resulting in difficulty in logging a ticket.
The confusing part was the different symptoms. We have 4 sub-domains in total. This one was completely inaccessible; I could not even get into the Admin panel of Wordpress, the software that runs this blog. In contrast, Karin’s blog was fine. I had added some plugins and updated Wordpress last night, but had been able to access my blog afterward and this morning, so it was unlikely the issue. Even still I spent some time going in and deleting those plugins with no success. I then checked our two other sub-domains, and found one was having the exact same issues as this site and the other site was having issues with cookies and certificates.
After finally managing to log a support ticket in a low priority queue explaining all of the issues, I poked around some more and figured out that the culprit was FastCGI. FastCGI is an advanced script offered by my host to speed up PHP powered sites such as Wordpress blogs. It appears they are having issues with it, because everything returned to normal once I disabled it. I updated my support ticket to let them know, asking them to let me know when I could turn it back on, and now I’ll need to spend some time reinstalling all the plugins I deleted. I’m disappointed, as I did have some time today to make some posts and work on both my blog and the site’s main page; but instead I worked on getting back up and running.
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